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06-03-2019  |  434x
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Waters zoekt een Customer Service Specialist

Field Service Engineer

Overview
We are looking for a Customer Service Specialist to support the successful growth of our Belgian Service Group.
If you want to become part of a winning team and your competencies would make a great fit with our organization, dont hesitate to apply for this position via https://internationalcareers-waters.icims.com/jobs/9541/customer-service-specialist-%28field-service-engineer%29/job

Responsibilities
- Delivering high quality and efficient services and support to our customer including installation, performance maintenance, repair and qualification of our portfolio of products in a blue-chip multi-sector environment, both face to face and remotely;
- Planning and delivering New Product Implementation, Scheduled Performance Maintenance, Qualification, System Relocations and Technology/Software Upgrades in conjunction with our other customer specialists;
- When on customer site through correct diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use;
- Providing training and guidance to customer to ensure they maintain compliance and enable smooth safe operation of Waters equipment in their laboratories;
- Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
- Effectively handling customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business;
- Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
- Working effectively across the matrix structure of the business and within the Regional Service Team;
- Any other additional tasks consummate with the level and scope of the role as deemed by management of Waters.

Qualifications
- You hold an Engineering degree in relevant subject matters;
- Successful experience in LC or MS;
- An understanding of GMP/GLP requirements;
- Highly passionate individual with charisma, perseverance and determination, enjoys personal interaction and relationship building with key customers;
- Customer focussed with very good listening skills;
- Ability to understand, interpret and communicate complex technical issues;
- Good interpersonal skills with a positive sense of humour and is able to contributing as part of an integrated sales/service organisation;
- Good priority setting and organisational skills;
- An approach to problem solving;
- An ability to identify and lead a customer enquiry established whilst on site through to the sales team;
- Keen mind on continuous development of product/software knowledge;
- Proficient English, Dutch and French Language Skills.

een Customer Service Specialist

Waters

Date Posted: 2019-03-06

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